Feedback

what do our clients think?

Recent feedback about Families First

“We loved working with you, the process felt really collaborative and the result was exactly what we needed. The course feels engaging while covering all aspects we needed covered. I look forward to our team taking the course!”


“I wanted to take a moment to thank you for the insightful and engaging session you delivered during the business planning training. Your ability to break down complex concepts into practical steps was incredibly effective, and I found the session both informative and inspiring.”


“Your energy and expertise truly made the training enjoyable and impactful. The real-world examples you shared provided valuable context and made the content relatable and applicable to our work. I walked away feeling more confident and equipped to approach business planning in a more structured and strategic way.”


“I really enjoyed the opportunity to take part in your training and really believe in what you are doing and the impact it could have.”


Manchester City Council feedback following an early years inclusion review conducted in 2024:

“Your team were committed, passionate and eager to fulfull the brief we set at the very beginning. From the outset, you were keen to establish lines of communication and then keep in touch to ensure the effectiveness of the review. You were clear about the structure and format for meeting stakeholders and gathering information, both soft and hard data, and then how that would be used to inform the review and its outcomes.

“The team were very open to feedback about how we work with parents and carers in Manchester, and took on board suggestions to make the most of those contacts.

“The report following the review was thorough and detailed, giving not just food for thought but recommendations for future steps at a strategic level.

“Again, feedback was received well by the Families First team and additional, practical information was given when requested.

“Overall, the pace of the review was good with a very positive, solution focused approach from the team.

“It was an absolute pleasure working with Families First and we have been given some very pertinent and well judged recommendations for the future. In Manchester we do things differently, and the Families First Team rose very well to the challenge of carrying out a review on our behalf.”


Feeback from our online training course

We provide a number of online training packages – find out more here.

  • I really liked the safeguarding in wraparound training, as someone who has done safeguarding training for over 30 years, this gave me a slightly different insight into the importance of safeguarding children in the wrap provision (5-11 years old) as the activities we use to safeguard early years is different to what we would do in wrap club e.g. Internet safety in more detail etc. The same with the inclusion training, lots of useful ideas/activities to meet the difference needs and ages of the children in wrap club, making it an inclusive environment for all.
  • I really like the inclusion course. It is great that the course includes many suggestions for inclusive practice rather than solely including the definitions of these terms as this provides the providers with something tangible that they can apply to their setting. The same goes for the links to the resources that providers can use such as the SEND Support Form. It is also brilliant that case studies are used as this gives the providers the opportunity to consider what they will do in real-world circumstances and brings realistic scenarios to their attention to consider.
  • The use of worksheets is fantastic.
  • The videos worked really well and compliment the training.
  • The questions where we were required to complete enabled us to think about our own settings.
  • I think the safeguarding course is informative and interactive highlighting key factors for an out of school club.
  • I like the a practical activities which will support out of school staff going forwards.
  • Overall, I am so impressed, the information is laid out really well and is really well put together and clear
  • A variety of audit, videos and text will capture different learning styles. The multiple-choice questions help to keep learners engaged.

What you can expect

We are all experienced at identifying and understanding individualised challenges, and responding with specific and focussed packages of work to meet needs. We will happily discuss needs with clients to adapt to the client issue identified, drawing on our expertise (and others) as appropriate.  

Jill and Ann
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